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18 plus features

paid for, got bad download only ran part of program then said bad progran shutting down,,it loaded real player with no plus18 features

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We are not seeing a paid version under the email address used in this community post. Do you have an alternate email address?

Regarding the installation issue, please follow these steps.

1. Go to Control Panel and uninstall RealPlayer.
2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
3. Once the Fixit program opens, click Next.
4. Select Uninstalling.
5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
6. Run the Fixit program once again. (You will need to run this program a few times)
7. Follow steps 4 and remove the following programs (in the said order)
a. RealUpdgrade 1.1
b. RealDownloader
c. RealDownloader
Note: You have to run Fixit each time you want to uninstall these applications.
8. Delete Real & RealNetworks folders from
a. C:\Program Files (x86)
b. C:\Programdata
c. C:\Users\<your username>\AppData\Roaming
d. C:\Users\<your username>\AppData\Local

Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

Please do let us know how it goes.

Please note: If you have any playlists created, you will have to recreate them.

 

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