sign in problem

Hubert Harrison

• 14 giugno 2020 17:36

I can't sign in because I get a message saying that I am not connected to Real Times and need to restart my computer. Restarting does not fix the problem.

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  Roosevelt Powell Jr

  • 15 giugno 2020 15:37

  i can`t sign to real player

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  RN Support

  • 17 giugno 2020 22:36

  Hubert,

  
  To resolve your issue, please "over-install" RealPlayer by going to www.real.com. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

   

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  RN Support

  • 17 giugno 2020 22:37

  Roosevelt,

  Can you please let us know what errors you get when you sign in?

  
  In the meanwhile, please "over-install" RealPlayer by going to www.real.com. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

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  Peggy Jones

  • 23 luglio 2022 22:24

  When I try to sign in to RealPlayer, offline.html comes up

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  Peggy Jones

  • 23 luglio 2022 22:32

  I have over-install several times

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