Video won't play but sound will

Daiquiri Britton

• 27 giugno 2020 15:10

every time I try to play a video file in Real player the video's sound plays but the video it self is covered hidden or just plain black I can't tell wich if I run video's from the cloud they work but localy stored video files will only have a black screen with the real player logo and the sound playing please help

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  RN Support

  • 30 giugno 2020 01:12

  Please follow these steps to resolve your playback issue.

  1. Open RealPlayer.
  2. Click the RealPlayer logo, then Preferences. 
  3. In the Category pane, select Hardware.

  - Under Video Card Compatibility, move the slider bar Most reliable.
  - Click OK twice to save the changes.
  - Close out of RealPlayer, restart RealPlayer.

  If the issue persists, please let us know.

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