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Realplayer freezes Windows 10

If I try to play an mp4 file Realplayer just completely freezes Windows and I have to shut the computer down by pressing the power button and restart. The mp4 files will play ok using windows 'Film & TV' player so not corrupt files. Is there a setting I should look at? I am using 64 Bit version of Windows 10 and just recently re-installed Windows.

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Please follow these steps to resolve your issue.

1. Open RealPlayer.
2. Click the RealPlayer logo, then Preferences
3. In the Category pane, select Hardware.

- Under Video Card Compatibility, move the slider bar Most reliable.
- Click OK twice to save the changes.
- Close out of RealPlayer, restart RealPlayer.

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