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Why I can't download videos

I got the new version (paid) but I can no longer download from any site as I did with the older version. What can I do ?

David Bobst

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Can you please let us know the following information:

1. Please go to C:\Program Files (x86)\Real\RealPlayer.
2. Right click on videodl and click Properties and then the Details tab.

Please provide us with the version number you see there.

Could you also provide us with a sample URL that you are trying to download?

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