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can't view any clips when launching

not sure why i am not able to view clips that i attempt to play back, all i get is a blank screen when i randomly try to view clips.  The only way i can visibly see the clips is when I trim them.  I never had this issue with RP 18? what is going on am i missing something??

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Can you please send us a screenshot of what you are seeing? It will help us better understand the issue.

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Please follow these instructions:

1. Open RealPlayer.
2. Click the RealPlayer logo, then Preferences
3. In the Category pane, select Hardware.

- Under Video Card Compatibility, move the slider bar Most reliable.
- Click OK twice to save the changes.
- Close out of RealPlayer, restart RealPlayer.

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