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Purchase the premium version

hello, I purchased the premium version several months ago but my computer crash week so I had reinstall but don't know how to get the premium without paying for it again. thanks 

ROB GUTIERREZ

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i would not bother i purchased two weeks ago  and despite claims of downloads all it says is "Unable to download" Real Player are criminals

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To the user who is unable to download videos,

Can you please let us know the following information:

1. Please go to C:\Program Files (x86)\Real\RealPlayer.
2. Right click on videodl and click Properties and then the Details tab.

Please provide us with the version number you see there.

Could you also provide us with a sample URL that you are trying to download?

In addition, we don't see a purchase under your live.com address. If you have an alternate email address please let us know.

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