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Downloader Not Working

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8 commenti

  • John Tuttle

    I am having the same issues. No matter what I try Real will not download.

    0
  • Real CS

    Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are trying to download?

    0
  • John Jones

     

    One example video I was attempting to download. Like I said, it normally picks up YouTube with no problem whatsoever, until recently.

    https://www.youtube.com/watch?v=inpTwkTEMSc

    0
  • Real CS

    John Jones,

    This particular video contains way too low resolution. Our Downloader is not designed to pick up such low resolutions. 

    We found a similar video with higher resolutions. Can you try this video instead?

    https://www.youtube.com/watch?v=Lsu5oTmCytM

     

    0
  • John Jones

     

    This is what I get when attempting to use Downloader to capture that Youtube video you suggested, or any video on Youtube regardless.

    It wouldn't pick it up and when I tried forcing it to capture it (clicking on the downloader icon) this is the message:

    0
  • Real CS

    We sent you an email. We'll take it from there.

    0
  • gene hewett

    im having the exact problem. has this been resolved? i always thought this type of setting in support was created to help end users resolve issues on their own so your support staff could focus on more complex issues. why stop posting here instead taking it to someone's email?????

    0
  • Real CS

    Gene, 

    When an issue is not resolved via forums, we take it offline.

    Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are trying to download and the web browser you are using? Lastly, what version of RealPlayer do you have installed?

    0

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