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What happened that I cannot download videos that I was able to do before

I updated real player and now I cannot download videos that I never had trouble beforel 

Adam Silva

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We have resolved the download issue. Please follow the instructions from the below link to download videos again.

https://customer.real.com/hc/en-us/articles/360058635933

Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.

If the issue persists, please provide us with a sample URL that you are unable able to download.

Real CS
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I too have the same problem. I've been downloading all weekend and this afternoon the download dropdown menu gives me the message "No videos to download on this page," even on sites I've downloaded from yesterday.
I've tried restarting downloader, I've enabled downloader, and I've uninstalled and then re-installed real player. So far, nothing has worked. Looking for ideas and/or suggestions.

 

Dennis Raveneau 0 voti
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Can you please let us know the following information:

1. Please go to C:\Program Files (x86)\Real\RealPlayer.
2. Right click on videodl and click Properties and then the Details tab.

Please provide us with the version number you see there.

Could you also provide us with a sample URL that you are trying to download?

Real CS 0 voti
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Here is the version of RealPlayer that I am currently using:
File version 2020.9.20.0
 
Here are several URL addresses that I have downloaded in the past.
https://www.youtube.com/watch?v=UlFNy9iWrpE
 
Note that for a few days last week, I was able to download a number of videos from youtube. But on Friday evening, the unable to download message began appearing once more.
Dennis Raveneau 0 voti
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Now it is working again. I think there was some problem during the download of the update version that includes People. It took several days to process my videos. Glad it's working. Thanks for the reply. 

Adam Silva 0 voti
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Adam Silva-- I'm glad yours is working again. Mine is still not working. I still cannot download video concerts from youtube that I was able to download in the past.

Dennis Raveneau 0 voti
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My suggestion than is to contact directly

RealNetworks Support 

Adam Silva 0 voti
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Dennis,

Thank you for writing back. You do seem to have the latest version of the Downloader.

Can you please go to this folder, delete the cookies.txt file and restart your PC?

C:\Users\<your pc name>\AppData\Local\Real\RealPlayer\Content\DL2 (Please note: Content folder may be hidden, if so set it to show hidden files)

This should fix the issue if not, please let us know

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