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Unable to download videos

I hope you can help me ....since I purchased this membership I have never been able to download any videos including your test video...a message says no videos found at this web address. I have been over many time checking and unchecking boxed but having no luck.
I hope you help me with this issue. please. I purchased the subscription after I got a new PC with Windows 10.

Ross Hay

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Can you please let us know the following information:

1. Please go to C:\Program Files (x86)\Real\RealPlayer.
2. Right click on videodl and click Properties and then the Details tab.

Please provide us with the version number you see there.

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