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Two things

First: Only a horrible company hide their contact information like you do, do you hate your customers???

Second: I have the premium version (or something like that, well I paied for it) and now it was an update ( to 20/20 or what it´s named) and now I can´t download videos no more. Why????

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We have resolved the download issue. Please follow the instructions from the below link to download videos again.

https://customer.real.com/hc/en-us/articles/360058635933

Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.

If the issue persists, please provide us with a sample URL that you are unable able to download.

Real CS
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