Can't download from youtube

Haleama Taha

• 2 novembre 2020 10:08

Hello for some reason i can't download anything from youtube. please help ASAP Thank you.

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• Commento ufficiale

  

  RN Support

  • 5 novembre 2020 20:43

  We have resolved the download issue. Please follow the instructions from the below link to download videos again.
  
  https://customer.real.com/hc/en-us/articles/360058635933
  
  Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.
  
  If the issue persists, please provide us with a sample URL that you are unable able to download.
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  null null

  • 2 novembre 2020 11:20

  I have the same issue. It is very frustrating.

  1
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  Miguel Angel

  • 2 novembre 2020 23:34

  Hola Tengo el mismo problema estoy con subcripción y no permite bajar ningún video musical,,,otros documentales si....es decir el problema está con la musica y por lo mismo pagué y nada de nada

  -1
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  Haleama Taha

  • 3 novembre 2020 03:13

  Please anyone commenting I can only understand english. thank you.

  1
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  null null

  • 3 novembre 2020 08:56

  I received a reply from customer service yesterday.

  Real CS (RealNetworks Support)

  Nov 2, 2020, 9:33 PST

  Hello Richard,
  
  Thank you for writing back. We have identified that certain websites have made changes to their technologies and this is causing an issue with the downloader. Our engineering team is looking into it. I will email you as soon as when we are able to resolve it.

  Thank you,

  Sharma

  RealNetworks Customer Support
  http://customer.real.com/

  1

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