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Can't download video.

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11 commenti

  • Ian Pinkham

    I have just paid for the latest upgrade and now I can't download videos from Facebook. Used to work well using internet explorer but that no longer supports facebook and redirects to microsoft edge which never worked with realplayer !!

    This is a real let down and not a realplayer !!

    Needs an urgent fix

    .

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  • Ed Brown

    Seems to be uniform. No one can use Downloader 2020. I am also not able to d/l any videos from anywhere. I am seriously considering disputing the charge for the premium version, since it does not work.

     

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  • Diane Stablein

    Looks like there isn't a solution.  I also just paid for the new realplayer plus 2020 and the downloader does not work with youtube.  I've tried clearing my browser data and restarted my computer and the realdownloader does not work (tried downloading the sample from youtube).  Is someone from RealNetwork working on this?  If not, can I have a contact email or number where I can ask for my money back?

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  • Real CS

    Dan,

    Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are trying to download?

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  • Real CS

    Amanda,

    We were able to download the specific video. Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

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  • Real CS

    Ed,

    Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    0
  • Real CS

    Diane,

    Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

     

    0
  • Ed Brown

    The version I have is 2020.09.20.0   I have tried downloading the file you have from youtube and I have tried my own search of videos and I can not get any of them. The program does not recognize the video.

     

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  • Amanda Zirzow

    The videodl.exe file is version 2020.9.20.0 please let me know how I can fix this so I can download youtube videos.

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  • Real CS

    Thank you for writing back. You do seem to have the latest version of the Downloader.

    Can you please go to this folder, delete the cookies.txt file and restart your PC?

    C:\Users\<your pc name>\AppData\Local\Real\RealPlayer\Content\DL2 (Please note: Content folder may be hidden, if so set it to show hidden files)

    This should fix the issue if not, please let us know

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  • Ed Brown

    It seems that was the key. After deleting the cookies folder, all is working and downloads are now possible. Thanks for the repair.

     

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