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Pay again

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2 commenti

  • E. Kenneth Kelly

    I apologize for cursing I shouldn't have done that but I'm just really really ticked off because you people are a scam artist that's all there is to it I mean you charge somebody for a product they pay for it and then I can install it on my computer and then all of a sudden you're trying to make me pay for it again and that's not right I want curse again but you people need to get your act together you shouldn't be charging people twice

    0
  • Real CS

    We see that you purchased RealPlayer Plus v.18 under your gmail address and not under your comcast address. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

    If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

    https://customer.real.com/hc/en-us/articles/360057971913

    Once you have installed RealPlayer v.18, you will need to sign into it with your gmail address to activate your Plus features.

    0

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