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when i download my videos IT TURNS INTO A FILE!!!!!!!!!!!!!!!!!!!!!!!

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3 commenti

  • Real CS

    Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are trying to download and the web browser you are using? Lastly, what is the extension of the file that is downloaded?

    0
  • null null

    Hello there:

    This happens when real downloader is currently downloading a file. After it finishes, it will verify the file in the background

    and then issue the file under mp4 or .ts depending the format the uploader has the file in the format uploaded.

    Also, bear this in mind:

    The downloader sometimes stop unexpectedly, and drops the download before it finishes downloading, and goes to the

    next one in the que. depends on whats happening, i found the player stops unexpected and I fine a .file as well as others.

    It is just a incomplete file download and you should try downloading it again, if you like.

     

    0
  • Real CS

    If for whatever reason the download process stops, it won't be able to download the whole file and therefore stays as "File" with no specific extension. It may stop downloading for various reasons as mentioned below:

    • Too many users accessing that particular video at the same time.
    • Brief interruptions in your (Internet) network connection.
    • Bad or corrupted installation of RealPlayer.
    • Other unknown reasons at this time.

    If your issue is related to a bad or corrupted installation of RealPlayer, simply reinstalling RealPlayer should fix some of your issues such as occasionally stopping expectedly and/or even the download issue. So please reinstall RealPlayer and see it that helps.

     

    0

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