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Realdownloader is very slow lately

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53 commenti

  • ringo heywood

    Tried the fix, still very,very slow.

    0
  • Real CS

    Ringo,

    We have reports from many of our affected users that they were able to get faster downloads after following these steps. Here they are once again.

    To update your RealDownloader, please follow these steps.

    1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show slow download speeds)
    2. Close all Windows
    3. Restart your PC (This will update your Downloader in the backend)

    Now try your video. If the issue persists, can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    1
  • Kerry Dougherty

    I followed all of the steps and still no success. Then I tried the last 2 steps. When I right clicked on videodl a page would pop up and then it would disappear within a second or so. I was unable to find any version number.

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  • Kerry Dougherty

    Ended up having to sign into my account again. Then prompted to downloaded Realdownloader. Everything is now working fine. I can even burn DVD's again. Before I couldn't even download the added burning software. Before it wasn't allowing me to do that either. Thanks for trying to help and I still love your product.

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  • ringo heywood

    Tried the fix several times. No improvement. Tried to go to the provided website. Doesn't work. Seriously frustrated.

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  • Real CS

    Ringo, 

    Our instructions have worked for most users. Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there. And, also what is the version number of your RealPlayer?

    0
  • ringo heywood

    A black box pops up on screen then quickly dissappears. I can't see a version #.

    0
  • Real CS

    You shouldn't be left clicking it. Right click will you give the options we are looking for. Here is a screenshot.

    Hope this helps.

    1
  • mikel allen

    Thank you much!!! My Real Downloader is working as intended once again.

    0
  • ringo heywood

    I did right click but it said videodl exe so I must be doing something wrong.

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  • ringo heywood

    O.k. got it. Product version is 2021.6.6.0

    0
  • Real CS

    That is the older version which had the problem. Updating this version would fix the slow downloads. It has worked for most of our users. Please follow the instructions from this link to resolve your issue.

    https://customer.real.com/hc/en-us/articles/4408427242779-Slow-download-speeds

     

    1
  • Mark Zambelli

    Thankyou Real CS... WOW, an amazing fix and we're back up and running just like we were before... I'm so glad this was fixable, your colleagues at Realplayer support HQ have done a great job.

    My Realplayer Downloader updated itself and the speed issue was resolved, thankyou again.

    Regards, Mark

     

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  • Mark Zambelli

    Just to add, the version number of the fixed videodl file that is now in my program folder is 2021.10.14.0

    Thanks yet again, you're awesome.

    Stay safe everyone.

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  • Real CS

    Thank you Mark! Truly appreciate you pitching in when we were investigating the issue and working towards a resolution.

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  • Wayne Dorothy

    Nope, it's not just you. I see Real has not provided any additional information to this thread in over 5 days.  It appears Youtube has made changes on their servers. So far I have not been able to find any solution to this issue with RealDownloader 18, nor have I seen a solution for newer versions of RealDownloader. At least for now, 4K Video Downloader 4.18.2 has provided a working alternative.

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  • Howard Yarbrough

    Tried the fix.  Didn't work for me.  Videodl.exe version is 2021.06.06.0.  Realplay.exe version is 20.0.5.308.  Ran the suggested fix twice, after reboot I got the blazing download speed of 0.48mbps.  Yet when I check for updates Realplayer informs me that I have the latest software available and based on what I'm reading here that obviously isn't true.  Downloaded 4K Video Downloader 4.18.2 on the same machine, tried to download the same video at same resolution and was successful at a download speed of 72 mbps.  Perhaps Real will figure this out soon, in the meantime this is a viable solution to get your downloads.

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  • Real CS

    Wayne & Howard,

    We have fixed this issue with RealPlayer v.20. To have the best experience, please install RealPlayer v.20 from www.real.com. If the above instructions didn't update your Downloader (which fixed many of our customers speed issue), installing RealPlayer v.20 from www.real.com will install the latest version for you.

    Please note: Due to the age of v.18 (older technology), we will not be making any more bug fixes in RealPlayer v.18.

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  • Howard Yarbrough

    Success!! Thank you Real CS, reinstalling to v/20 solved the problem.

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  • null null

    Afyter several moths, the problem is even worst. Is You Tube blocking RD?

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  • Real CS

    Please ensure you install the latest version of RealPlayer (v.20) from www.real.com.

    Please note: There won't be any more updates or bug fixes for RealPlayer v.18. 

    0
  • Dale Steenhoven

    Realdownloader does not work the way it used to. Please get it fixed. It's downloading about .5 mbps. Sometimes less.

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  • Real CS

    Dale,

    Please ensure you install the latest version of RealPlayer (v.20) from www.real.com.

    Please note: There won't be any more updates or bug fixes for RealPlayer v.18. 

    0

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