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Real Downloader

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8 commenti

  • Real CS

    Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are unable to download and the web browser you are using? Lastly, what version of RealPlayer and Windows do you have installed?

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  • Peter Rosemann

    If you didn't read my comment, I have the latest version installed. It says 20.0.8.310. Microsoft Edge, Windows 10 Home. Try https://www.youtube.com/watch?v=V2NVH0iSTuk or anything. Doesn't matter what website. I don't use You tube, it it just an example.

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  • Jeffrey Burkle

    I am having the same issue. When I click "Download This Video" nothing happens. No progress window or message saying "Cannot Download From This Site". I have downloaded plenty of videos in the past. I just noticed this when trying a download last week and again tonight from 2 different sites.

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  • Real CS

    Peter,

    The version number you are referring to is RealPlayer's version. The information we are looking for is particular file  called videodl. It is important for us to know what the version of this is. That said, while you can download from most popular websites such as YouTube, you may not be able to download videos from every single website. More over, the video link you sent us is a Movie. You can't download movies using RealPlayer due to copyright infringements.

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  • Real CS

    Jeffery,

    Can you please provide a sample website you are downloading videos from? 

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  • Jeffrey Burkle

    I tried from YouTube. When I try from a site that is not authorized to download videos, a message will appear saying "unable to download from this site". When I try from an authorized site, nothing happens.

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  • Peter Rosemann

    Real CS, 

    All the file says when you click on properties is videoDL.exe. There is no other information. Maybe Realplayer should get their head out of their ass and only put out products that work...............................................................................

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  • Real CS

    Peter,

    While we understand that you are having issues with the Downloader, we want to mention that it is working for many of our customers. There are certain factors that may cause the problem for individual computers for example Firewall program, incorrect installation etc.. So unless we get the information we requested, we will not know what is causing the problem.

    This is what we are looking for.

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