Not able to install realplayer

null null

• 5 maggio 2022 22:23
• Modificato

Hello Realplayer support,

I am not able to install realplayer 20 on my company laptop. 

Below is the error message:

In confirming with my company tech support, even though tech support is using admin credential, still got the same error message. Tech support confirmed that what will work is to download the complete offline installer. Can you please let me know if you can send the link for the complete installation files so realplayer can be installed locally.

Btw, I have no issue with other software with complete offline installer.

Thank you,

Mike

 

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  RN Support

  • 5 maggio 2022 23:21
  • Modificato

  You can try the following steps to download the offline installer.

  Run the installer again. When you get to this window, click Cancel or the X.

  

  You will now see this Window. Click Alternate Installer

  

  This will download the offline installer. Please install this file and let us know if you still run into the same issue.

   

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  null null

  • 6 maggio 2022 02:58
  • Modificato

  Hi, Thanks for your quick response!

  I checked the file when initially downloaded, it already has the offline installer (size of 64,314K, which is the same size using the above method, as compared to other file which is only 1,097K). 

  So, the same error.

  I talked to our tech support, he said that error is coming from realplayer, not from the laptop OS.

  What does it mean that "Restricted User do not have adequate Window OS rights..."

  Our tech support has used the admin account to install the full installer.

  Any way to get around this issue?

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  null null

  • 10 maggio 2022 01:30

  Any update to get around this issue?

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  RN Support

  • 24 maggio 2022 13:34

  We released the latest version which resolves this issue. Please download and install the latest from www.real.com and let us know if the issue persists.

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