One Website (CBS NEWS) Unable to Download Videos

Vera-Julia Sakins

• 8 novembre 2026 17:04

11/8/2026

 

For years, I was able to download videos from CBS News websites. This started today. The videos download halfway, and the I get the message: Unable to download.

I have attempted to download a few videos and same thing happens. I have followed all instructions on the Support pages without any success. I have rebooted the computer - Windows 11.  

Please advise. Thank you. (I have Real Player Plus)

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  RN Support

  • 9 novembre 2026 21:14

  Is this happening only CBS New websites? Are you able to download from other websites such as YouTube?

  In the meanwhile, can you please let us know the following information:
   
  Please go to C:\Program Files (x86)\Real\RealPlayer.
  Right click on videodl and click Properties and then the Details tab.
   
  Please provide us with the version number you see there.
   

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  Vera-Julia Sakins

  • 12 novembre 2026 01:01

  11/11/2026

  The Real Player works on You Tube and other sites. It worked for a few days on the CBS News (New York and other cities).

  It stopped working tonight. It attempts to download a video and in the middle of it, Real Player stops from downloading the video. A message appears: Unable to download the video. I attempted this a few times. It worked earlier today.

  Information: File Version 2026.10.21.0 (I have disabled the adblocker.) 

  Please advise. Thanks.

    

   

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  Vera-Julia Sakins

  • 12 novembre 2026 15:17

  11/12/2026 NEW ISSUE

   

  This started today. I am unable to download videos from YouTube.  I have attempted to download a few videos from You Tube and I get the message: Video Not Available with the You Tube Logo. I am signed in with the Real Player Plus account. I was able to download some of the videos in the past.

   

  Please advise.

   

  Thank you. 

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  RN Support

  • 12 novembre 2026 20:04

  Please follow these instructions:

  1. Attempt to download a video (It would fail again)
  2. Open a Windows folder right after that (don't do anything else with your browser)
  3. Type %temp% in the Windows folder path (this should open your Temp folder)
  4. Sort the files so the latest are on the top
  5. Look for a files that look like RNDL, RPDLOG. If you find them, please attach it to this ticket.
  6. We will look at the log files to know what exactly is going on.

  Looking forward to hearing back from you.

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