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Strange video conversion problem

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  • RN Support

    We currently use rv40 codec in the player. We will have to find out from the product engineering team about rv60 codec including about the Real Lossy output.

    Regarding the first point mentioned "on Windows 10, you have to change the extension name if the video file is .m4v", can you please clarify what file format are you renaming to .m4v in order to make the conversion work? And are you using the output as RealVideo? Please clarify.

    Can you also explain the 3rd item in your post? What is the file format and into what format are you trying to convert it into? What is the aspect ratio of the original file? Are you using RealVideo as your output? 

    We are trying to reproduce the issues you have reported here so please excuse us if our questions are repetitive.

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