update caused problems with premium have logged in

Ron Abramson

• 18 ottobre 2022 19:39

I no longer have premium and real wants money.  I want old version and no payment please.

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  John Travieso

  • 18 ottobre 2022 21:16

  I have the same problem, why is RP asking me for money again when I have already paid to have special access. Please help me with this

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  RN Support

  • 12 novembre 2022 19:38

  Ron & John,

  You purchased RealPlayer Plus 20/20. If you installed RealPlayer 22, you will need to upgrade to activate Plus features in RealPlayer 22 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

  If you don't want to upgrade, you will need to uninstall RealPlayer 22 and install RealPlayer 20/20. You can install RealPlayer 20/20 by clicking this link.

  https://customer.real.com/hc/en-us/articles/8673259975835-Installing-RealPlayer-20-20

  Once you have installed RealPlayer 20/20, you will need to sign into it to activate your Plus features.

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