Vai al contenuto principale

Ricerca

why do i have to pay for real player again

Commenti

5 commenti

  • Huee Ling NG

    I bought real player and made a "one time purchase"; everything work fine for a long time until it prompt me to update on 26th Oct 2022 and the downloading crawl back to 10Mbps. I tried log in again but the same new downloader window open and work at snail speed  

    0
  • Pravin Solanki

    I have the same problem I paid for a lifetime I do not get to download from PC 

    -2
  • David Jones

    I downloaded RealPlayer on my new laptop however I cannot access my private videos, I have already paid the "one time fee" but since the upgrades I cannot access my private videos anymore, what do I have to do to get them?

     

    0
  • alfonso pesce

    I made the same mistake. The only way to avoid this is the turn off automatic updates.. real player thinks they are slick. They tell us that we should not install new versions. that doesn’t mean that we have to lose the previous rights that we already paid for. My suggestion is used chrome extensions for downloading videos, because there is no point in purchasing real player. they come out with new versions every year or two.. as you can see it is a gimmick. now you know how it works it is a one time purchase but only for that specific version even though they come out with new features in a new version, once you installed are you automatically lose everything and I even try to install an older version they automatically upgrade you to the newest version. case in point- money lost!! 

    0
  • RN Support

    To:

    Alfonso, Huee & David,

    If you installed RealPlayer 22, you will need to upgrade to activate Plus features in RealPlayer 22 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

    If you don't want to upgrade, you will need to uninstall RealPlayer 22 and install RealPlayer 20/20. You can install RealPlayer 20/20 by clicking this link.

    https://customer.real.com/hc/en-us/articles/8673259975835-Installing-RealPlayer-20-20

    Once you have installed RealPlayer 20/20, you will need to sign into it to activate your Plus features.

    To Pravin,

    You purchased RealPlayer Plus v.18. If you installed RealPlayer 22, you will need to upgrade to activate Plus features in RealPlayer 22 as this is a different product with additional new features. If you want to upgrade, please let me know. As a loyal user, you are eligible for a discount.

    If you don't want to upgrade, you will need to uninstall RealPlayer 22 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

    https://customer.real.com/hc/en-us/articles/360057971913

    Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

    Please note: We will not be making any more updates or bug fixes in this version.

    0

Accedi per aggiungere un commento.

Powered by Zendesk