Our records show that you've purchased the latest version of RealPlayer - i.e. RealPlayer 18 Plus.
You can check your current plan by yourself. Here's how:
a) Go to: https://realtimes.real.com/myaccount.
b) If you are not already signed in, sign in with your credentials (email address and password associated with the purchase).
c) Click ''Plans'' in the left-hand column and you will see your current plan.
NOTE: To be able to access the Plus features you need to be signed it with the respective credentials (i.e.email address and your password); you can sign out and sign back in -- here's how: https://customer.real.com/hc/en-us/articles/204040653.
Additionally, to check if you have signed in to activate your Plus features, please follow these steps: https://customer.real.com/hc/en-us/articles/204040723