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Why do I have to buy realplayer plus again ?

I bought it on 20/07/11 Order Number 328001688

Now I seem to be expected to buy it again to access what are being called "Premium" features, features I have been accessing since 20/07/11 as part of the RealPlayer Plus I have already purchased.

When I approached the purchase of Premium it became apparent that it is in fact RealPlayer Plus as that is what my PayPal account was going to pay for if I had blindly clicked YES.

Please explain yourselves !

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Although customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in RealPlayer 18/RealTimes these features are available only with the purchase of RealPlayer Plus or a subscription to RealTimes Premium or Unlimited.  You can RealPlayer Cloud/RealPlayer 16 from the below article:

https://customer.real.com/hc/en-us/articles/204040003

Note: As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products. We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features (such as Download This Video) may not work on these versions.

Arvin 0 票
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this comment from Arvin who I guess works for Real Player, is clear , yes I do have to purchase RealPlayer again , even though the Real Networks site says "a one time payment" when one purchases a version of RealPlayer.

I have no doubt that when I pay for RealPlayer18 this phrase "a one time payment" will appear in the agreement I will be accepting.

I think that Real Networks should change/remove this phrase and replace it with something that states the actual conditions. The fact is the payment will not be one time, there will be further charges at such times as Real Networks decide to declare a new version.

Of course you can continue with the old version, it just won't do any of the things you paid your original "one time" subscription for.

null null 0 票
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When you originally purchased RealPlayer Plus, you purchased a particular version of RealPlayer, which was a one-time charge. Each version (RealPlayer 18, RealPlayer 16, RealPlayer 15, etc.) is considered a separate product--so with that purchase, you received updates and support of that version for no additional fees or hidden charges.

Arvin 0 票
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So what you are saying is that the RealPlayer16 that I bought with a "one time payment" is still mine, but what is also being said but not clearly, is that when RealNetworks bring out a new version e.g. RealPlayer18 the version already owned and paid for with a "one time payment" in this case RealPlayer16 will no longer perform the functions that it was purchased for.

Please do not tell me that I can reload 16 and use it, I have tried this, the free download gets you 18 and that won't function as a burner until upgraded to "Premium" by making a payment. Also when the payment process is followed it is RealPlayer Plus that is being billed for, not "Premium"

Maybe the wording should be changed to"pay for RealPlayer? once and use it until RealNetworks upgrade it then an additional payment will be required"?, this would seem to accurately describe the way things are.

null null 0 票
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A brief look through the posts on this "community" site shows a trend of users who have been unable to get through to RealNetworks, that there are questions to answer about the requirement to make a further payment to continue using the full range of features in RealPlayer.

This is difficult for those who want to pay and get on with their lives.

This is also difficult for those who hadn't expected the RealPlayer utility to be disabled unless the purchase of a new version is made.

Even Microsoft let old versions of utilities like Word continue to be used.

null null 0 票
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As stated earlier, you can RealPlayer Cloud/RealPlayer 16 from the below article:

https://customer.real.com/hc/en-us/articles/204040003

Note: As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products. We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features (such as Download This Video) may not work on these versions.

Arvin 0 票
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Gee Thanks Arvin, folowed the link to load RealPlayer16 for Windows as you said in your last post.

Guess what, now the RealPlayer won't function at all. Windows troubleshooter indicates an incompatibility.

I am getting a little fed up with your "help"

I will now remove RealPlayer from my system and consider whether I wish to buy it again.

null null 0 票
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I can,t reach shamra. will u help me. this is how I made contact with him before. tell him to email sam. he will know who I am. I need him to take my realplayer over remotely.please answer my email

samuel sanders 0 票