Support (lack of that is)
Not sure what the purpose of this forum is other than to get other people to sort out your problems rather than the company that you have paid your money to?
None of the previous posts have received any acknowledgement or response from RealNetworks. Seems that in reality there is no support available other than us trying to figure out how to fix things between ourselves.
Wish there was an alternative product available from a service focused business....:-(