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Error severity 3 Cannot download from You tube, etc.

I give up   I have posted this request for assistance 4 times and received the normal written instructions.  I upgraded to realplayer 18 and still have the same problem a message box    error  severity 3  User code 0 http//ns.real.com/Gemini.v1Recording MgrWin Actor.Please take care of the problem on line or call and help me go through steps to correct.           J**** J*****  email ********@yahoo.com.  MY credit card has been charged for the upgrade.

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Hello,

Our technical department is currently investigating the problem.

As soon as we have an update on the status of the issue we'll let you know.

As for the remote assistance: We are no longer able to offer phone support or remote assistance. 

Maria
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I'm having the same issue, ERROR SEVERITY 3 CANNOT DOWNLOAD FROM YOU TUBE, also after the error message shows up, it can't be deleted, until I log off, from You Tube, if this problem can't be fixed by real player, then I will cancel this service and refund the charges; *******@hotmail.com

Ruben Esteban 0 票
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Hello,

Our technical department is currently investigating the problem you describe and they need some additional information to continue their research. Therefore, kindly answer the questions below.

1. Send us some URLs (links) of the videos that cause the error message
2. What Windows version are you using? (Windows 7, 8, 8.1. or 10?)
3. What browser version are you using when downloading? Here's how to tell: Find browser version
4. Go to the following location on your PC and let us know if the you can find the files listed below: C:\Program Files (x86)\Real\RealDownloader

- cpprest140_2_8.dll;
- downloader2.exe;
- recordingmanager.exe.

We apologize for the inconvenience caused and appreciate your cooperation.

Maria 0 票
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