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UNABLE TO ACCESS REALPLAYER PLUS (PREMIUM FEATURES)

I purchased Plus back on August 28, 2019 and recently I've been seeing "Upgrade to Premium" at the top of my Realplayer window. I tried downloading a random video and saw the max resolution to only be 720 with a capped DL speed of 10mbps. What happened and how do I get my premium player back?

John Nguyen

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We see that you purchased RealPlayer Downloader Express v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Downloader Express features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

https://customer.real.com/hc/en-us/articles/360057971913

Once you have installed RealPlayer v.18, you will need to sign into it to activate your Downloader Express features.

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