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Where did my unlimited multiple downloads go?

I upgraded to what I was told was a 'one time' upgrade but today I can only download a single file at a time as opposed to the multiple downloads I paid for.... and it's very slow.... What's going on???

R Trammell

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We see that you purchased RealPlayer Downloader Express v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Downloader Express features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

https://customer.real.com/hc/en-us/articles/360057971913

Once you have installed RealPlayer v.18, you will need to sign into it to activate your Downloader Express features.

Real CS 0 票
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So you're telling me that the one-time upgrade to your product is only until you upgrade to a newer version of your product??? What a bunch of (expletive). I was told when I purchased the upgrade it would cover me from now on (that is what 'one time upgrade' means).

I am very disappointed in Real. I've been using your products for probably 15-20 years.... but this is not cool. Very disappointed. Feels like Real lied to me. Can I get the earlier version from your website? I would be happy to use it instead of losing capabilities I already paid for.

R Trammell 0 票
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I've been using version 20 since you guys upgraded me months ago because there were some issues. You automatically upgraded me to resolve an issue. I also still had my multiple unlimited downloads.... Now you are telling me I have to downgrade to an earlier version?? I am not happy at all.

R Trammell 0 票
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In the upgrade process, we clearly mention that you will need to purchase since this is a new product.

If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

https://customer.real.com/hc/en-us/articles/360057971913

Once you have installed RealPlayer v.18, you will need to sign into it to activate your Downloader Express features.

Real CS 0 票
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OK, I uninstalled version 20 and installed version 18 (I hadn't used that version in awhile, since you guys upgraded me due to download issues). Now that I've installed version 18, I can no longer download files I've been able to download for months (since the last time I had issues and you guys upgraded me).

Now, the product I have does not download what I've been downloading. I validated this by attempting to download the same files from the same location I had just downloaded yesterday with no problem. Now it says "no videos to download on this page".

This is crap.... sorry.

R Trammell 0 票
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ok, rebooting appears (so far) to work, even though this is an earlier version than I've been using. I'll let you know if I have any other issues.

R Trammell 0 票
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I like for technician Sharma to respond to this post please. I had real since August 8 2014 he's been a awesome tech I don't want to lose. Everything has changed for me .My email no longer djjnichols@gmail .com it's deactivated . I have a new computer Apple Mac's . My apple won't download Real 2020 . I had to download it on a laptop to keep Real which I love so much. I'm hoping you remember me CST/Chicago/ Retired Nurse/Home 24-7. I wanted to make sure my Real 2020 was download corr ectly and praying that real play can be download on a Mac os in the future . Please remember me. Hopefully the old email will remind you who I am my new email you now have . I hope you amd your family are safe and ok 

Dorothy Nichols 0 票
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