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Real downloader fails with "unable to download"

Real downloader worked find and suddenly stopped downloading. I tried on 3 notebooks windows 10 and all 3 behave the same. Looks like I'm able to download from youtube but not from facebook

I have a paid real player and real downloader,

real player version 20.0.3.314

Tmima Koren

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We are aware of an issue with Facebook videos. Our engineering team is looking into it. We will email you once the issue is resolved.

Real CS
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I too am suddenly unable to download.  I too paid and have version 20.0.3.314.  I've attempted to contact, but no reply to my email other than thanks for the feedback.

Can someone tell me how to solve this issue.

Thank you!

 

Diane Imfeld 0 票
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Been having the same problem since the version 20.0.3.331.

same with 20.0.3.334 and not been able to download from you tube.

Nobody Listens, or any confirmation, they are working on the problem.

Called New York Ofc of Real Player. [recorded message]

Is Real Player A.I.? [I wonder].I am trying to work on the problem,

in between my work, spending time on this issue during my lunch. Food and a Laptop. Been that way for a week or more.

I dont get paid to work on THIS problem either! 

null null 0 票
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Anyone was able to find a resolution to the problem?

Tmima Koren 0 票
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Still waiting for it to be resolved. New player must have a glitch.  In any case, it's frustrating.  

Diane Imfeld 0 票
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Is anyone reading any of the comments about "unable to download...no reply...no resolve...would be nice to hear from someone. Been a paid subscriber for many years now.

Diane Imfeld 0 票
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