I recently purchased the RealPlayer Plus Plan because I was having problems with my RealPlayer Downloader Express, of which I purchased in January 2021. I was thinking that the problems I was having was due to the new upgrade to Windows 10 on my laptop. Now, it seems that purchasing the RealPlayer Plus Plan was a waste of money because I'm still having problems. I've been having to wait at least 4-5 minutes for the video to even start to play!! That's not right! How do I get any help with this, PLEASE?!?