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Still can't download videos from YouTube

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16件のコメント

  • 正式なコメント
    RN Support

    With regards to the inability to download videos, we were able to identify the root cause and our engineering team was able to resolve it. To be able to download videos again, please follow these steps.

    1. Attempt to download any video of your choice (You will still have the same error).
    2. Simply restart your computer.
    3. Upon restarting your computer, the Downloader will be updated in the backend and your downloads should start working.
     
    If the issue still persists, please let us know.

     

  • Richard Marquis

    Same here.  I am totally unable to download any videos from YouTube.  I purchase (2/16/23) Real Player Plus for that feature.  Help!

    2
  • Deb Tilton

    I just had this same problem.

    I was downloading just last night and now it says it can't download from this site with the same videos I already have in my Real Player videos I previously downloaded!

    what is the deal here?

    1
  • Robert Bowman

    Same problem on two different PC's. I can't figure out how to directly contact support but I bought RealPlayer 22+ and could download fine before tonight. 

    4
  • Patrick Lee

    Same... I can download OK previously(paid upgrade)... and All of sudden it cannot download anymore... 
    I even upgraded my plans(paid for the premium plans) just now to ensure it is not causing issues... still cannot download... 
    NOT even THEIR TEST Video!!! What is going on???

    3
  • Robert Bowman

    We need a statement from RealPlayer, but where would they post it? Way too hard to contact support. As far as I can tell you need to personally know someone from support if you want to talk to somebody. 

     

    3
  • Richard Marquis

    I even called my credit card company, to see if they had a direct line.  *This is what Real.com gave them for me to call:  1.206.674.2700.  

    Result:  A recording of English chap's voice tells you to get customer support by pressing #1, which leads nowhere.  Alternately, he says to dial "0" which promptly hangs up on your call.  <<If you know the extention, dial it now....>> results in trying to "pick a lock" time.  After three tries, it then hangs up on you. 

    Moral?  Get with you credit card company and cancel and/or file a dispute with them against these creeps.  Alas....

      

    0
  • Richard Marquis

    P.S. I think a free subscription for one year is in order, after all of this hassle.   A very annoying and unprofessional way to treat me and others, here, who have been long-standing customers of Real!  God, what a mess!!!

    1
  • Davide Magni

    Same here.  I am totally unable to download any videos from YouTube. 

    1
  • null null

    I started having a problem with downloading from YouTube after Windows updated my computer yesterday.  Up until yesterday it worked fine.

    1
  • David Girson

    I have the same issue. I was dowloading a week ago, and now nothing on Youtube. Can't even dowload the RealNetworks test download. BTW there is no real support for RealNetworks, good luck trying to contact them. No chat, No email. There is a phone number, but I haven't tried. There is in the Realplayer on the upper left dropdown, a feedback button. I just sent a message, we'll see if they respond. I'm sorry I ever stayed with this company so long. If it was an honest company you would have gotten a message saying there are technical difficulties and we are working on it, but I don't think so. I just got a response from my feedback submission....Here it is....I guess my issue is called an insight, duh!

    ##- Please type your reply above this line -##

    Hello,

    We appreciate you taking the time and providing feedback on the RealPlayer. Your insights are very valuable in making RealPlayer better!

    Thank you so much!
    RealPlayer Team

    0
  • Grady Gillis

    Have not been able to download a video from YouTube for a couple of days.  May be connected to having let Windows (11) upgrade.  Also tried Facebook and a couple of other sites.  In short, RealPlayer downloader no longer works.  Period.  EDIT:  The "fix" fixed it.

    0
  • Tom Savino

    Can not download videos from you tube says no video??

    PC updated today

    0
  • Rafael Roman

    I cant neither download any video from youtube 

    0
  • David Girson

    My downloader just started working again. I'm downloading everything from Youtube so far today

    0
  • RN Support

    If the bellow instructions were followed correctly, the version should be 2023.2.17.0.
     
    1. Attempt to download any video of your choice (You will still have the same error).
    2. Simply restart your computer after this.
    3. Upon restarting your computer, the Downloader will be updated in the backend and your downloads should start working.
     
    Please check your version after this. You can go to C:\Program Files (x86)\Real\RealPlayer. Right click on videodl and click Properties and then the Details tab. The version number is found here. 
     
    If the number has not changed and still shows 2022.10.6.0, it means Windows is blocking the update.
     
    Please note: These instructions won't work for older versions such as RealPlayer v.18 or older. Versions 18 or earlier have reached end of life support.

    0

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