Why am I being ask to upgrade to premium when I have already paid for it?
I paid from premium back in January 2022(have it on my bankstatement as proof), yet now I'm being asked to upgrade (at a one time price AGAIN)
I'm using the exact same email address so why am I not getting my premium account? You do realized, being in australia I have to pay more than the $39.99 advertised. I'm not paying it again.
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Das Problem habe ich auch. Mir reicht es jetzt entgültig!
Ich sehe es als Lehrgeld an - werde aber jeden davor warnen sich mit "nur 39,99 €" die lebenslange Vollversion zu kaufen.
Das ist eine üble Geschäftsidee. Naja, die Gauner haben auch große Namen..
Ich gehe jetzt auf eine kostenfreie und auch sehr bequeme Alternative zurück.
Veralbern oder abzocken lass ich mich von diesem Anbieter jedenfalls nicht (mehr)...
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Hi Mel Stevens,
im also living in Melbourne i paid $39.99 for lifetime membership. now asking me to upgrade again $ 39.99.
ITS
SCAM SCAM SCAM SCAM
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Mel & Steffen,
We see that you purchased RealPlayer Plus 20/20. If you installed RealPlayer 22, you will need to upgrade to activate Plus features in RealPlayer 22 as this is a different product with additional new features.
You can install RealPlayer 20/20 by clicking this link.
https://customer.real.com/hc/en-us/articles/8673259975835-Installing-RealPlayer-20-20
Once you have installed RealPlayer 20/20, you will need to sign into it to activate your Plus features.
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Chiranjit,
We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer 22, you will need to upgrade to activate Plus features in RealPlayer 22 as this is a different product with additional new features.
If you don't want to upgrade, you will need to uninstall RealPlayer 22 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.
https://customer.real.com/hc/en-us/articles/360057971913
Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.
Please note: We will not be making any more updates or bug fixes in this version as it has read END of LIFE Support..
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RN Support
I have the latest version of realplayer already (I hit the link you provided and my pc notified that i have that version already installed)
I have followed what you have said to do, signing in and still nothing has changed. It's showing that I am getting the free version and still requesting that I should upgrade. If thats the case, I want my money back because I'm not getting what I paid for
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Mel,
If you are on RealPlayer 20/20 version, you should sign in to activate your 20/20 Plus features.
To clarify, please let me know what version you have currently installed.
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Download from the link you provided above, the realplayer 20/20 version and I have signed in and still shows that I'm on the 'free' version.
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One of our technicians will reach out to you to look into your issue. You can expect an email at the earliest.
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Hallo „RN-Unterstützung“,
Ich habe die Version 20/20 installiert... doch was soll ich sagen / schreiben: Die beim Verkauf / Kauf versprochenen Leistungen (4k, keine Werbeeinblendung, etc.) sind noch immer auf dem Niveau des kostenlosen Players... also habe ich 39,99 EUR völlig umsonst bezahlt, da dieser Player bei „Chip.de, Computerbild.de, heise.de, etc.) kostenfrei und im gleichen Umfang / Möglichkeiten heruntergeladen werden kann.
Es scheint mir, dass dies mit voller Absicht praktiziert wird um an Geld zu kommen ohne Mehrwert.
(Definition von Betrug: das Täuschen, Irreführen, Hintergehen eines anderen)
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Steffen,
You will need to sign into RealPlayer to activate your paid features. Here are instructions to sign in:
https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer
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I'm not having some technician remote connect to my pc when the problem is your end with accounts. I've done exactly what you have suggested. I've even uninstalled, rebooted my pc and installed again then signed in but it still shows that I am on the free version and have to upgrade. So I'll deal with the free version until I find a better program that's not going to rip me off.
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Mel,
Can you please send a screenshot where you find yourself as "Free"?
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