To update your email address, follow the steps provided in this article:
Need to update email and contact info.
Need someone from Realplayer customer support to respond. I don't understand this method of support.
I don't have access to the old email anymore. Which is why I need to add a new one. Which is why I'm trying to get a hold of someone from this company to help. Clarence
In this case, please let us know your old and new email, so that we can update it from our end.
Thank you Naga, but how do I give you my personal info to help? Realplayer says," To refrain from posting personal info on a community forum."
It's been two weeks now and I'm still waiting to get help.
This is the only option we have, as you stated you have no access to your old email address. As soon as you respond with the new and old email address we will edit the post so that others will not see it.
After we update the email address, we will confirm.
Still waiting again for Realplayer support to edit this post and respond.
I've updated your new email address ( clXXXXXXXXXX@yahoo.com) on the RealTimes account.
I'm sorry for not explaining this earlier. I wanted to let you know that we have edited your original post to remove your email addresses to protect your privacy.