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can't sign in

hi i installed real player media player like a week ago and it REFUSES to sign me in Y? i never had this problem before. i go on the real player site signs right WHAT IS HAPPENING? i have things i need to get off it and i can't do it off the site 

dave doyle

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To resolve the issue, please reply with the following information:

The more specific you are, the better I will be able to assist you.

Lijo Cherian 0 票
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Windows 10

No security software

Every time I try to sign in ,he would not allow me

An error message show up every time I try to burn a video into a cd or dvd

I have Realplayer times

festus ikpete 0 票
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Festus,

To resolve this issue, follow the steps provided in the below article:

https://customer.real.com/hc/en-us/articles/204040853

If the issue persists, please provide the following information:

• What does the error message say?
• What is the file format?
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?

The more specific you are, the better I will be able to assist you.

Nagarajan Murthy 0 票
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To resolve your issue, please "over-install" RealPlayer. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

Real CS 0 票
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