To resolve the issue, please reply with the following information:
- What operating system do you use (Windows XP, Vista, 7, 8, 8.1, 10)?
- Do you have any security software installed (Norton, McAfee, AVG, etc.)?
- What exactly happens when you're trying to sign in?
- Do you receive any error message?
- If possible, can you send us a screenshot? (Refer this link: https://customer.real.com/hc/en-us/articles/204039473)
- What version of RealTimes/RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
The more specific you are, the better I will be able to assist you.