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HOW DO YOU CONTACT CUSTOMER SUPPORT?????

Here is the message online:

Plus features. What can I do?

RealDownloader Plus was shut down and discontinued on March 31, 2014. Please contact customer support for assistance with your purchase.

OKAY HOW??? 

I'm getting upset and about to start posting on every media available if I do not get a "people oriented" response!

Wesley Shelton Lanier

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When you originally purchased RealPlayer Plus, you purchased version 16, which was a one-time charge. With that purchase, you received updates and support of that version for no additional fees or hidden charges. We are now offering RealTimes. This is a new product with new features. You can continue to use your current version without charge. If you want the latest version with the additional features, it requires a subscription.

As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products. We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features (such as Download This Video) may not work on these versions.

If you wish to install RealPlayer 16 then follow the below article:

https://customer.real.com/hc/en-us/articles/204040003

Once installed, sign into RealPlayer to access the Plus features. To do so, follow the article:

https://customer.real.com/hc/en-us/articles/204040653 

Arvin 0 票
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18.1.2.175 is the "version" I have!

 

Wesley Shelton Lanier 0 票
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I've sent a message to the email address associated with your account. Please respond and we'll go from there.

Arvin 0 票
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I purchased a real player for 49.99.  I can not get it to play a c.d.  I tried 

Open real player

insert dvd

I do NOT see the dvd appear in the left pane of the player.  

Help!!

I also tried 

Open real player

Insert dvd

click library tab

click cd/dvd button on the left pane

click on dvd chapter you wish to watch?????

When I click cd/dvd I get a message:  Please insert a cd or dvd or click here to burn cd

Help!!

 

 

Jeffrey Travis 0 票
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Jeffrey,

Do you have multiple DVD drives in your computer?

Real CS 0 票
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I've sent you an email. We'll take it from there.

Real CS 0 票
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