We don't provide support for RealArcade Games. In this case, you need assistance from GameHouse customer support. You've reached the RealTimes support team. We are both divisions of RealNetworks, but operate separately.
Please visit http://support.gamehouse.com for information on how to contact GameHouse support directly.
Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.