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Lost ability to download

Lost my download this video icon after Norton cleaner

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To resolve this issue, follow the steps provided in this article:

https://customer.real.com/hc/en-us/articles/204040433

If you are still unable to download videos, please provide the following information:

• Is this happening to all videos, on all sites or just with a particular one?
• What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?

The more specific you are, the better I will be able to assist you.

Sean 0 票
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