I see that you have already contacted our email support regarding the same and we have responded to your email, so please check your Inbox.
Cancel My Account!
you have not sent me an email about cancelling my account, please send this email to firstname.lastname@example.org
I have just been charged again at the end of Dec 2016
I've sent a message to the email address associated with your account. Please respond and we'll go from there.
Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.