Subscription not working

V H Rao Divakaruni

• 2024年10月12日 15:14

Hi,

I have subscribed for real downloader, but recently it (subscription) is not working for me even i logged in. What happened to my subscription, why it is not working for me. can you please check and update me. I need this help asap. Thank you 

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  RN Support

  • 2024年10月14日 19:39

  Our records indicate that you were never charged for the purchase. We sent you multiple emails requesting you to update your credit card on file. Failing to do so, cancelled your purchase.

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  V H Rao Divakaruni

  • 2024年10月20日 06:53

  Hi,

  Just to inform you that I was using my subscription even one week back. Recently I reinstalled the pc, then this subscription not working for me even after login.

  Thank you

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  RN Support

  • 2024年10月23日 19:16

  You did purchase but were never charged. We tried to charge your credit card on file and we couldn't. Please check your credit card statement for that period and you would see that there were no charges from us. That said, you attempted to purchase RealPlayer 22 back then.

  You can install RealPlayer 22 by clicking this link.

  https://customer.real.com/hc/en-us/articles/26977777292059-Installing-RealPlayer-22

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  V H Rao Divakaruni

  • 2024年10月30日 12:32

  Thank you for the replay. But i disagree with you. Really surprising, not credit card, I still remember that I used debit card , I will check my bank statement and will update you.   

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