Video is scrambled on most webm files when playing on RealPlayer
When I play most of my webm files on RealPlayer, the audio works, but the video does not. The video is scrambled.
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How do you fix the scrambled video when playing a DVD?
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We have identified that certain .webm & .flv files play scrambled. Our engineers are working on resolving the issue. I will email you as soon as the issue is resolved.
In the meanwhile, you could convert these files to .mp4 to play them
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John,
Please follow the instructions to resolve your DVD playback.
https://customer.real.com/hc/en-us/articles/204041293-Seeing-green-screen-when-playing-DVD
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Same here. RealPlayer can play other video formats but not webm. I managed to convert one to mp4 and that worked okay but I think I might lose a bit of video quality when I do that so I'd rather not do that to my entire collection of webm clips. Please come up with a solution asap.
Another post I found elsewhere on this website stated to upgrade my RealPlayer to version 18 but I already have that version.
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As mentioned previously, we are aware of the issue and our engineers are working on resolving the issue. I will email you as soon as the issue is resolved.
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Version 18.1.10.217 is OK. How can I install that in the meantime?
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Robert,
You can follow these instructions to install the latest version.
https://customer.real.com/hc/en-us/articles/204039983-Installing-RealPlayer-for-the-first-time
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Realplayer finally put out an update and it works! I can finally play my WEBM videos again! It took Realplayer 2 months to fix it.
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