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Real Player does not open as normal.

5/03/2019

 

 

 

Problem now is that the library does not open as it customarily does when clicking on the:

 

--"View Library" button, or

--R logo in the Download video dropdown

 

I have another problem that caused the disappearance of ALL content in my Real Player library, all of this was probably caused by some clicks I may have made by error, and mistakenly eliminated the function(s).

I am trying to figure out how to restore the missing items.

The RealNetworks did send me a link to help out:

 

https://customer.real.com/hc/en-us/articles/205035417-Scan-disk-for-media

 

Could it be that an "add-on" (or some term like that) got undone, resulting in this problem?

Or the application was removed or deactivated?

Any instruction you could provide to restore normal function would be most appreciated.

 

Thank You,

Mr. Rock N Roll

mrrocknrollhk@hotmail.com

 

Also:  Is there a RP tech that can link in to my laptop and restore the Real Player functions so it works normally as it did before the problems that arose today?

 

Mr. Rock N. Roll

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5/04/2019

Real Player Tech:

It appears that the reason for the problems I have is that a "crash" occurred with the RP app., so as a result, the library content does not appear, is that correct?

In other words:

IF the RealPlayer is in a "CRASH" status, library contents will not be shown? 

And RealPlayer will not appear when clicking on the "R" logo in the download video dropdown, or by clicking View Library" in the Download screen?

Your reply would be most appreciated.

And, could an appointment be set for a tech to tie-in to my computer and make the corrections?

Thank You.

Mr. Rock N. Roll 0 票
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We sent you an email. We'll take it from there.

Real CS 0 票
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