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Realtimes playing videos on iPad but not on galaxy S8+

Realtimes playing videos on iPad but not on galaxy S8+.  They aren't playing mostly from the albums.  For mr to get them to play I have to download and play them on my Gallery.

Edgar Blanchette

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Can you please reinstall the app and let us know if that helps?

Real CS 0 票
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Hi.  I reinstalled the App & rebooted and the Albums still won't play.

Edgar Blanchette 0 票
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We will escalate this to our product team however if it is working on an iPad and not your Galaxy phone, it could be the device.

In the meanwhile we will work with our product engineers and see what might be going on.

Real CS 0 票
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Thanks,  the videos play well in the "Video" tab but not in the "Album" tab.  Strange.  Like I mentioned I can download the videos and play them in my "Gallery".  Inconvenient but doable.

Edgar Blanchette 0 票
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We are able to reproduce this error on our end. Will escalate the issue to our engineering team. We will email you when there is an update.

Apologize for the inconvenience.

Real CS 0 票
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