Unable to Verify my Email

Theresa Barley

• 2021年10月10日 21:21

I am unable to verify my email address in my account.  I am not receiving any link from Real Player so that I can verify the address.

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  RN Support

  • 2021年10月17日 17:46

  This issue was fixed a few days ago. Please try again and if you are still not able to receive the link, please let us know.

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  Theresa Barley

  • 2021年10月18日 04:33

  Still unable to verify my email address as I received no link

  Please advise

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  RN Support

  • 2021年10月18日 22:37

  Can you please provide the following:

  • Your current email address:
  • Your new email address:

  We can update it for you on our end.

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  Theresa Barley

  • 2021年10月19日 00:00

  I had an account with you for many years under the email address of barley@iprimus.com.au. I changed my service provider which means I was unable to access that email account so I deleted that account from real player and set up a new account under tbarley5@bigpond.com and that is the email that I am unable to verify.

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  RN Support

  • 2021年10月19日 21:05
  • 編集済み

  We see your account under barley@iprimus.com.au deleted. This was your paid account. We also see a free account under tbarley5@bigpond.com. We have update your paid account to be under tbarley5@bigpond.com. You can now sign into RealPlayer with tbarley5@bigpond.com. No need to verify anything anymore.

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  Tammie Erbes

  • 2022年04月20日 20:50

  I am unable to verify my email address. there is no link in the email I was sent. What can be done to fix this problem?

   

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  RN Support

  • 2022年04月21日 22:20

  Tammie,

  Your account is associated with a yahoo.com address. Are you planning to change the email address on your account? If you are not, you don't have to verify anything. You can simply sign into RealPlayer.

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  Danielle Bowen

  • 2023年02月07日 19:55

  Hi I am unable to verify my email address. It has not sent me a link. 

  Winkleton@hotmail.com

   

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  RN Support

  • 2023年02月16日 23:11

  Danielle,

  We are making changes to the Verify process. Your RealPlayer Plus 22 is already associated with this email address of yours. If you want to change the email address on this account, please let me know what it is. We can update it for you. Otherwise, you can ignore the Verify process.

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  Alicea Bare

  • 2023年05月25日 18:30
  • 編集済み

  I am having the same issue I can't verify my email when I click on verify. Nothing shows up in my inbox how can it be fixed? 

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  RN Support

  • 2023年06月05日 04:15

  Alicea,

  We are making changes to the way email is stored on our servers. Verify email is not required any longer. If you wish to change the email address on your account, please provide your current email and your new email addresses.

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