lost all the library videos again

Karmen Ovchian

• 2021年11月15日 06:01

when i loged in to my real player account, there was no videos. this happened many times and i have lost all my videos again for third time. I think this program does not work any more and I recently paid to renew it!

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• 正式なコメント

  

  RN Support

  • 2021年12月07日 17:42

  We have released a new update that fixes the library issue. Please install the latest version from www.real.com.
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  RN Support

  • 2021年11月17日 22:42

  Can you please confirm the following:

  • Are the videos still stored in the same PC?
  • Did you change computers recently?

  Please confirm.

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  Ralph Basile

  • 2021年12月01日 19:22

  I lost all my video library just recently. I tried 3 ways to repopulate the library (scan pc, select files, and drag & drop) and all of them failed.

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  RN Support

  • 2021年12月02日 18:53

  Ralph,

  Please provide this information to better understand the reason.

  • Are the videos still stored in the same PC?
  • Did you change computers recently?

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  John Gardner

  • 2021年12月03日 03:13

  I have lost my videos.   They were there one day and gone the next.   what could have caused this?

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  Ralph Basile

  • 2021年12月03日 10:51

  Real CS - Yes, of course the videos are on the same pc and i didn't change computers. The video library was full one day and empty the next. I've tried to "add to Real Player", copy and paste files in RP, and every other way to load files into the video library...NONE worked. My video library is STILL empty and will not show any files. The same is true for 'Recent Activity'...even immediately watching a video, Recent Activity is empty.

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  John Gardner

  • 2021年12月04日 04:29

  this is what I thought.   I am going to check my old backup file and try to get most of them back.   The most recent will just have to be reloaded.  That for your comments.  I did not think I was the only one this has happened to.

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  null null

  • 2021年12月04日 11:53

  Bonjour ,depuis 6 mois je perds réguliérement la moitié de la musique dans ma bibliothéque ;je suis obligé de désinstaller realplayer et de le réinstaller ,alors toute ma musique est là .Je dois que le personnel de ce site ne s'occupe pas des problémes et cela fait 10 ans que je paie !

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  RN Support

  • 2021年12月07日 17:57

  We don't offer support in French. To install the latest version that fixes your library issue, please go to www.real.com/fr

   

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  Ralph Basile

  • 2021年12月07日 18:25
  • 編集済み

  Real CS--I downloaded and installed the update but I still cannot populate the video library. When I "scan disk" for files, Real Player goes through the motions, then it reports that the files are "already in the library" and adds none.

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  RN Support

  • 2021年12月07日 18:40

  Ralph, we sent you an email. We will take it from there.

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