customer support
I asked for a verification mail to change my email address, but never received the email. What now?
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Not able to find downloaded files
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Ethel,
We see you have an email address ending with @ziggo.nl. Can you please provide the new email address so we can change it for you?
Since this account is a free account, you are more than welcome to create a new account by clicking this link.
https://realtimes.real.com/account#create
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Seeth,
Can you please let us know the following information:
Please go to C:\Program Files (x86)\Real\RealPlayer.
Right click on videodl and click Properties and then the Details tab.Please provide us with the version number you see there.
Could you also provide us with a sample URL that you are unable to download and the web browser you are using?
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I would like to talk to a live person, How do I do that? There’s no contact number
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Real player tells me the downloader is fix, but it’s not, money is being taken from my card unauthorized
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