I had bought Rrealplayer Plus but no longer have access to this facility
I have married and changed y email address and facebook name. How do I access my account. I thought it was a once-off payment. No way to contact customer support...A real rip- off if they make you pay again and again! Contact durow@thelight.co.za
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Exactly, me too:
No way to contact customer support...A real rip- off if they make you pay again and again
That´s why I entered this community
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I have tried every way to get plus features but cannot. I have signed on google and have sighed in and out and in again and again but it willnot it just says realplayer not responding then shuts off i can download videos but cannot burn them because burner is disabled.please help me because the same thing happened with realplayer18 thankyou
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Linda,
We have sent you an email.
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Jose,
Can you please describe if you want to change the email address on your account too?
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Michael,
We have an open email communication. We will take it from there.
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I'm actually in a similar situation, and I have the same question. Changing your email address or Facebook name shouldn't mean losing access to an account you've already paid for. I was also under the impression that the purchase was a one-time payment, so it's confusing when you suddenly can't access what you already bought.
I also have the same question about how to recover the account or update the login details without having to purchase everything again. It's especially frustrating when it's difficult to find a way to contact customer support. Hopefully someone from the support team can explain the correct recovery process and help restore access without requiring another payment.
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