bad update
I just to have real player plus then asked me to update to the latest version of it and now I just have the basic one since I download it. Now is telling me to buy the plus version which I thing isn't fair because I already pay for the plus. Can you help please?
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We see that you made a purchase of RealPlayer v.18 back in 2016 but our payment system was unable to charge you. We sent multiple emails requesting you to update your payment information. Failing to do so automatically cancelled your purchase. You will need a paid account to use the Plus features. We are happy to offer you a discounted price. If you are interested, please click this link.
https://order.real.com/rn/en/us?p=6011
Your prior purchase was RealPlayer v.16. Please note that, older versions are not available in our system, and we are no longer supporting RealPlayer 16 and any version before that.
If you still want to use this version, please click this link.
https://customer.real.com/hc/en-us/articles/1260800895730-Installing-RealPlayer-v-16
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