Realplayer DVD burner stopped working

null null

• 2018년 03월 01일 03:55

My Windows system runs 8.1 version and the Realplayer DVD burner was working just fine. Then it stopped giving me this message:  "The software that's used to decode the media is not available on this system. Installing the correct decoders for the files you are working with may help to correct the problem."  I reinstalled the Realplayer application and all of the CD/DVD burner components.  It still will not burn a DVD.  Odd that it worked fine, using it nearly every day and then it stopped.  I have not had any updates to Windows 8.1 while using the Realplayer burner.  So what would you suggest as a remedy?  

 

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  RN Support

  • 2018년 03월 01일 19:43

  You might be receiving this error if you are trying to burn a file that is not supported by RealPlayer burn feature . For example - .WebM files can be played in RealPlayer but can't be burned to a DVD.

  To resolve this issue, please make sure you convert them to MP4 and burn.
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  Jun Mescallado

  • 2018년 03월 01일 12:41

  This is happening to me a lot too. waiting for Real Player to answer this problem now it also just close or freezes and has to be close.

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  RN Support

  • 2018년 03월 07일 00:38

  You might be receiving this error if you are trying to burn a file that is not supported by RealPlayer burn feature . For example - .WebM files can be played in RealPlayer but can't be burned to a DVD.

  To resolve this issue, please make sure you convert them to MP4 and burn.

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