RealPlyer won't open

Ray Williams

• 2018년 03월 12일 02:48

I am having problems with the RealPlayer software. It won't open/run. I uninstalled everything, and applied the Microsoft fix as well. I rebooted and reinstalled the software, but I still can't get it to run. I ran a windows compatibility check, and it returned a "program not compatible" message.

Can someone help with this issue?

 

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• 공식 댓글

  

  RN Support

  • 2018년 03월 13일 23:38

  Can you please attach install logs for me please? Attach all the .txt files in the folder mentioned below.

  You can find the log files in the following locations:

  C:\ProgramData\Real\RealPlayer

  C:\Users\<Your PC Name>\AppData\Roaming\Real\RealPlayer

  These logs should help me in understanding why it failed to install.
• 

  Ray Williams

  • 2018년 03월 14일 02:26

  How do I attach the files on here? I tried cut and paste, but nothing works.

   

   

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  Ray Williams

  • 2018년 03월 14일 02:28

  CAQuietExec:  Error 0x80070057: Failed to get command line data
  CAQuietExec:  Error 0x80070057: Failed to get Command Line
  CAQuietExec:  Error 0x80070057: Failed in ExecCommon method
  CustomAction ExecCmdLineRegisterService returned actual error code 1603 but will be translated to success due to continue marking
  Action ended 22:40:55: InstallFinalize. Return value 1.

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  Ray Williams

  • 2018년 03월 14일 02:30

  The downloader shows up, but I can't start the RealPlayer software. And I can't convert a video if it actually downloads.

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  RN Support

  • 2018년 03월 14일 20:28

  I've sent you an email. We'll take it from there.

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