After converting video to MP3 I can't save to my library get error message

Sara M

• 2018년 03월 17일 18:24

This issue is recent.  Never happened before.

Sometimes when I download a video there are no 'Convert to' buttons.

Other times  I download video and convert to MP3 I get a message:

Real player was unable to load a required component.

Details:  Could not create actor -  guid not found.

https://ns.real.com/gemini.v1:duplicatesviewactor. 

 

 

 

0

• 공식 댓글

  

  RN Support

  • 2018년 03월 20일 19:43

  Please reinstall RealPlayer to resolve this issue.

  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

   

댓글을 남기려면 로그인하세요.